Gourmet Guides Terms & Conditions
Payment in full is due at the time of booking.
No contract is agreed and no tour will commence until full payment has been received.
Once full payment has been received the Client agrees to the following Terms and Conditions.
Should the Client wish to cancel a booking, the following refunds may apply on receipt of written notice:-
At least 12 weeks’ notice before the booked session – 90% of total fee
At least 8 weeks’ notice before the booked session – 50% of the total fee
At least 6 weeks’ notice before the booked session – 10% of the total fee
Advertised tours require a minimum of eight people to run. Where this minimum is not met, alternative tour options will be offered or a refund will be available.
Refunds are not available in whole or in part for unused tours due to Client late arrival, illness, accident, adverse weather conditions, or for any other cause outside the control of Gourmet Guides.
Gourmet Guides reserves the right to cancel a tour where reasonably necessary. In this instance alternative tour options or a refund will be available.
Gourmet Guides do not provide insurance for any Client or third party. It is the Client’s responsibility to arrange appropriate insurance to cover any activity undertaken during a Gourmet Guides Tour.
On matters of safety during the tour the decision of the Gourmet Guide or Driver is final.
Clients should ensure they are fit and appropriately attired for their chosen tour itinerary.
Gourmet Guides excludes all liability, to the extent permitted by law, for any injury or loss suffered during a Gourmet Guides Tour.
Gourmet Guides tour bus will wait a maximum of 15 minutes from the proposed tour start time, at the advertised departure meeting point, unless notified by the Client in advance. If the Client misses the departure they can attempt to catch the Tour at the next location. This will be advised by the departure location staff or the Gourmet Guide.
Prices are correct as of November 2015, but are subject to change.
Any complaint should be made known verbally to Gourmet Guides immediately and in writing within ten days of the incident. Gourmet Guides will endeavour to resolve such complaints to the satisfaction of any aggrieved party. Where no satisfactory resolution is made, a referral may be made to ABTA the Association of British Tour Agencies for guidance on a final resolution of the dispute.
Gourmet Guides will not store customer financial details (credit or debit card numbers).
Gourmet Guides – 19 Braddons Hill Road East Torquay Devon TQ11HA
Any contract between Gourmet Guides and another party will be governed by, and construed and interpreted in accordance with, English law.
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The information, services, products and materials available on this website, including, without limitation, text, graphics and links, are provided on an ‘as is’ basis without warranty. This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties. You acknowledge that Gourmet Guides is not responsible for the availability of, or the content located on or through, any external site. You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links or the content located on such external sites.
Under no circumstances shall Gourmet Guides be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, arising out of or in connection with the use, inability to use, or performance of the information, services, products and materials available on this site.